Privacy Policy

At Higgs Hub, we are committed to protecting the privacy of our customers and visitors. This privacy policy outlines how we collect, use, and safeguard the personal information you provide when using our website and services.

Information Collection and Use

When you interact with our website or services, we may collect personal information such as your name, contact details (email address, phone number), billing information, and any other relevant information necessary to provide our services effectively.

We may also collect non-personal information, such as your IP address, browser type, and usage data, to analyze website traffic and improve our services.

Use of Personal Information

1. To process and fulfill your orders for roofing services and materials.
2. To assign and manage crews for your roofing projects.
3. To provide funding options and process payments.
4. To communicate with you regarding your orders, projects, and customer service inquiries.
5. To improve our products, services, and overall customer experience.

We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Third-Party Services

We may use third-party service providers to assist us in operating our website, delivering our services, or conducting business activities on our behalf. These service providers may have access to your personal information solely for the purpose of performing their designated tasks and are obligated not to disclose or use it for any other purpose.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can adjust your browser settings to refuse cookies or be notified when cookies are being sent.

Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not owned or controlled by Higgs Hub. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to this Privacy Policy

We reserve the right to modify or update this privacy policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

SMS and Text Messaging

Consent & Purpose

By providing your mobile number to Higgs Hub, you expressly consent to receive SMS/text messages from us. These messages may include account notifications, service updates, promotions, and other relevant information. Standard messaging rates may apply.

Data Collection & Use

We collect and store your mobile phone number solely for the purpose of providing our SMS services. This information is used to:

• Send transactional messages (e.g., account alerts, order confirmations)
• Deliver promotional and informational content related to our products and services

We do not share your mobile number or any associated data with third parties for marketing purposes without your explicit consent, except as required by law.

Opt-Out Process

If you prefer not to receive SMS/text messages, you can opt out at any time by replying "STOP" to any message you receive or by contacting our support team. Once you opt out, you will no longer receive marketing or non-essential texts, though you may still receive critical transactional messages.

Security & Compliance

We implement industry-standard security measures to protect your data. Our practices comply with applicable laws and regulations concerning SMS communication. We reserve the right to update this policy section to reflect changes in legal requirements or our practices.

Updates to This Policy

Any changes to our text messaging practices will be updated in this section of our Privacy Policy. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact us at [insert contact information].

By using our website and services, you acknowledge that you have read and understood this privacy policy.